1. Who We Are
TolsenTools.ie is operated by Gerry Matthews Engineering Limited t/a Toolfix, authorised distributor of Tolsen Tools in Ireland.
For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), Gerry Matthews Engineering Limited is the data controller responsible for personal information collected through TolsenTools.ie.
Our details are:
Gerry Matthews Engineering Limited t/a Toolfix
CRO No: 121861
VAT No: 4814741R
Registered Office: Toolfix, Ard Easmuinn Road, Dundalk, Co. Louth, A91 EWP7, Ireland
Email: wholesale@toolfix.ie
2. Information We May Collect
We may collect personal information when you use TolsenTools.ie, contact us or submit a form.
This may include your name, email address, telephone number, business name, business address, website address, county, Eircode, type of business, products or product categories you are interested in, brands you currently stock and any other information you choose to provide.
We may also process limited technical information associated with your use of the website, such as IP address, browser type, device information, security logs and information necessary for the website to function correctly.
3. How We Use Your Information
We may use your information to respond to general enquiries, answer product questions, provide information about Tolsen products, respond to stockist enquiries, assess distributor or wholesale applications, manage existing trade relationships, provide customer or technical support, maintain website security and comply with our legal obligations.
We do not sell personal information to third parties.
4. Legal Bases for Processing
Where we process personal information, we will rely on an appropriate legal basis under data protection law.
Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing an existing contract, complying with a legal obligation, pursuing our legitimate interests in operating and developing our business and responding to enquiries, or obtaining your consent where consent is required.
Where processing is based on consent, you may withdraw that consent at any time.
5. Distributor and Stockist Enquiries
Information submitted through our distributor, stockist or trade enquiry forms will be used to review and respond to your enquiry.
This may include contacting you by email or telephone to discuss your business, the Tolsen range, potential supply arrangements or other information directly related to your enquiry.
Submitting an enquiry does not create a contractual relationship and does not guarantee appointment as a distributor or stockist.
6. Who We May Share Information With
We may share personal information with trusted service providers where this is necessary to operate the website or respond to an enquiry.
This may include website hosting providers, email providers, form-processing services, IT and security providers, professional advisers and other suppliers acting on our behalf.
Where necessary in connection with the Tolsen brand, product information or distribution arrangements, information may also be shared with Tolsen or an appropriate Tolsen representative.
We will only share information where there is a legitimate reason to do so.
7. International Data Transfers
Some technology or service providers may process information outside Ireland or outside the European Economic Area.
Where a transfer of personal information requires additional safeguards under data protection law, appropriate safeguards will be used.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
General enquiries may be retained while the enquiry is active and for a reasonable period afterwards in case further correspondence is required.
Where an enquiry develops into an ongoing customer, supplier, distributor or contractual relationship, relevant records may be retained for longer where necessary for operational, accounting or legal purposes.
9. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can provide an absolute guarantee of security.
10. Your Rights
Under applicable data protection law, you may have rights in relation to your personal information, including the right to request access, correction or deletion of your personal information, restrict certain processing, object to certain processing, receive certain information in a portable format and withdraw consent where processing is based on consent.
To exercise your rights, contact wholesale@toolfix.ie.
We may need to verify your identity before completing a request.
11. Complaints
If you have a concern about how we process your personal information, please contact us so that we can try to resolve it.
You also have the right to lodge a complaint with the Data Protection Commission, Ireland’s supervisory authority for data protection.
12. Third-Party Websites
TolsenTools.ie may contain links to other websites, including Tolsen websites, Toolfix.ie and third-party stockists or suppliers.
These websites operate independently and may have their own privacy policies. We are not responsible for the privacy practices of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services or legal requirements.
The latest version will always be published on TolsenTools.ie.
14. Contact
For privacy-related enquiries, contact:
Gerry Matthews Engineering Limited t/a Toolfix
Toolfix, Ard Easmuinn Road, Dundalk, Co. Louth, A91 EWP7